Emily Knox. Document Delivery and Interlibrary Loan on a Shoestring. New York: Neal-Schuman Publishers, 2010. 225p. alk. paper, $65 (ISBN 9781555706784). LC2009-035189

Today, many types of libraries provide interlibrary loan (ILL) and document delivery services. With a developing increase in the need for these services, even libraries that typically have not provided them in the past have evolved to accommodate their users. Author Emily Knox states in the preface that " interlibrary loan and document delivery services are critical to today's library service " (ix). It is not uncommon for users to ask librarians to help obtain a book owned by another institution or to assist in getting a copy of an article. In fact, for smaller libraries, it is especially important to be able to offer ILL and document delivery services so that they can keep their customers happy. These types of services have become a critical need for libraries to provide, regardless of whether they already have a system set up to do so or not. Historically, much has been written about ILL and document delivery: how these services are established and performed in various types of libraries. However, the majority of what has been written has covered mid-to large-sized libraries, instead of small-sized libraries. ILL and document delivery services are typically difficult for small libraries to provide because of limited staffing and the high costs involved. In this book, Knox provides a detailed yet simple guide about what to consider when setting up and running an ILL service, with a focus on smaller libraries. Currently, Knox is a doctoral student in the Department of Library and Information Science at the School for Communication and Information at Rutgers University. She begins by covering a brief history of the ILL process and its evolution. In addition, she also mentions best practices and explains why libraries need to provide ILL services. Knox also presents a close look at the challenges facing smaller libraries, such as lack of staffing, time management , budgeting, establishing library networks, and providing customer service. Copyright law, which is an important issue for any library conducting ILL services, is also emphasized in several chapters. This well-rounded book serves as a helpful guide to librarians who might be interested in adding these services to their own libraries. This well-organized book is divided into nine chapters, and topics consist of various ILL policies and procedures, as well as the affordability and availability of technologies to perform ILL functions. Chapter 1 discusses best practices for providing ILL and document delivery in …